With big technological changes comes big responsibility. And with the way technology has been leaping ahead lately, there also comes a big opportunity to mess up royally, especially when it comes to managing a brand using social media. To understand these potential sticky points, article author Jolie O'Dell consulted six media pros with extensive backgrounds in marketing, PR and branding to learn about the unique challenges marketers now face and how to over come them. Here are what the experts revealed about brands and social media and the challenges out there.
1. The transparency challenge. You need to be everything to everyone, and the way to do this is to not hold back on your branding and marketing. Communicate clearly to your employees what the message is, and then be straight about it to the outside world. If your company screws up, be the first to acknowledge it, likewise if you rock, toot your own horn. Just communicate in an honest, diligent way, and be prepared to devote a lot of time to the effort - it's an ongoing, ever evolving process.